FAQ
Everything you need to know about how Enhanced works, from your first intake to ongoing treatment. Product-specific questions live on each product page.
Getting started
What Enhanced is and how the process works
How does Enhanced work?
Choose a treatment and complete a short online health intake.
Complete any required labs. Some treatments need recent blood work before a clinician can review your case.
A licensed clinician reviews your case. If treatment is clinically appropriate, they issue a prescription.
Your medication ships from a state-licensed partner pharmacy directly to your door.
You can track every step from your patient portal at care.enhanced.com.
Medical care
Clinicians, labs and what happens after your intake
Who are the clinicians reviewing my intake?
Clinical services are provided by independent, licensed healthcare providers through our telehealth partners. Enhanced does not practice medicine or prescribe medication.
Do I need lab work before I'm prescribed?
Some treatments require recent lab results before a clinician can review your case. If labs are required for your treatment, you'll be notified after checkout with the next steps.
What if I'm not approved for treatment?
If your intake isn't approved, your order is cancelled and refunded in full, including the lab and consultation fee. If a clinician decides not to prescribe after your labs or consultation, you won't be charged for the medication, or it will be refunded, but the lab and consultation fee is non-refundable.
What happens if I don't complete my intake or labs?
Your order stays on hold until your intake is complete, and we'll send reminders along the way. If your intake isn't completed within 21 days of your order, the order is automatically cancelled and refunded. If your treatment requires labs, your order stays on hold until they're done; if you decide not to proceed, email action@enhanced.com to cancel.
How do I contact my clinician?
Use the secure medical chat in your patient portal for questions about your treatment, dosing or side effects. For order, billing or account questions, email action@enhanced.com.
Medications & pharmacies
What you receive and where it comes from
Are compounded medications FDA-approved?
Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, efficacy, or quality. Some Enhanced medications are compounded by state-licensed pharmacies in the U.S. based on a valid prescription, when a licensed clinician determines it's clinically appropriate.
Who are Enhanced's partner pharmacies?
Your prescription is filled and shipped by one of our state-licensed partner pharmacies in the United States. Our partner pharmacies include Red Rock Compounding Pharmacy, Health Warehouse, Precision Medicine and Triad Rx. The pharmacy that fills your prescription may vary based on your medication, shipping address and product availability.
Can I choose my pharmacy?
Not at this time. Prescriptions are routed to the partner pharmacy best able to fill your specific medication and ship to your location.
Orders & shipping
Timing, tracking and changes to an order
How long does it take to receive my order?
Please allow at least 10 business days from your order for shipment, unless a different timeframe is shown at checkout or on the product page. You'll receive an email with tracking when your order leaves the pharmacy. Supplement orders from shop.enhanced.com follow our Shipping Policy.
Where do you ship?
We ship within the United States. Availability varies by treatment and state, and is confirmed during your intake based on your shipping address. We may be unable to ship certain products to PO boxes, APO/FPO/DPO addresses or package forwarders, and some medications may require an adult signature or refrigerated handling on delivery.
Can I cancel an order after it's been placed?
Once your prescription has been written, your order can no longer be cancelled or refunded, except as described under Shipping Delays in our Terms of Service. To request a cancellation before that point, email action@enhanced.com.
What's your refund policy?
Prescription medications can't be returned or exchanged once dispensed. If your order is cancelled before your prescription is written, the medication cost is refunded to your original payment method. The lab and consultation fee is non-refundable once your intake is approved and your lab work and consultation are made available to you, even if a prescription isn't issued. Eligible treatments are covered by our 90-Day Money-Back Guarantee (see below). Supplement orders follow our Return and Refund Policy.
Is there a money-back guarantee?
Yes, for eligible non-controlled prescription treatments in the Enhanced Performance Program, and for new patients only. Testosterone and other controlled substances aren’t eligible.
To qualify, follow the treatment plan your clinician prescribed for the full 90-day period and submit your request within 30 days after it ends. The refund covers the medication cost from your most recent billing cycle only, and excludes lab work, consultation fees, shipping and taxes. One refund per patient. Full terms are in our Terms of Service.
What if my order is lost, damaged or incorrect?
Email action@enhanced.com within 72 hours of delivery (or, for a lost package, within 72 hours of the expected delivery date) with your order number and photos of any damage. For prescription orders, also let the dispensing pharmacy know. Once we confirm the issue, we’ll replace the affected items or refund what you paid for them at no cost to you.
Subscriptions & billing
How renewals work and how to make changes
How does billing work?
Treatments are sold as subscriptions that automatically refill based on the plan length you selected at checkout (1, 3, 6 or 12 months) until you cancel. You’re charged for each refill on your processing date, and the pharmacy ships your next supply once a clinician confirms it. 6 and 12-month plans are shipped in 3-month supplies.
For testosterone, enclomiphene and modafinil, checkout charges only the lab and consultation fee. The medication isn't charged until after your labs are complete and a clinician has reviewed them.
How do I cancel my subscription?
Telehealth treatments: log in to your patient portal at care.enhanced.com/treatments to cancel future renewals before your next processing date.
Supplements: sign in at shop.enhanced.com and cancel from the subscription portal. See our Purchase Options Cancellation Policy.
Enhanced App membership: in the app, go to Profile Settings > Membership Plan > Manage Plan > Choose Plan > Cancel Plan. You can also message support in the app or email app.support@enhanced.com.
Cancelling a subscription stops future renewals. It does not cancel an order that has already been placed. To cancel an existing order, email action@enhanced.com.
Can I delay my next shipment instead of cancelling?
Yes. Email action@enhanced.com before your next processing date and our team can adjust the timing of your next refill.
Account & privacy
Managing your account and how we handle your data
How do I log in to my patient portal?
Go to care.enhanced.com and sign in with the email you used at checkout. Your portal shows your orders, prescriptions, subscriptions and the secure medical chat.
How do I update my shipping address or payment method?
For telehealth orders, log in to your patient portal at care.enhanced.com. You can update your shipping address from your profile and your payment method under Billing. Make changes before your next processing date so they apply to your next shipment.
How do I delete my account?
Website / patient portal: email action@enhanced.com from the address on your account. We’ll cancel any active orders and subscriptions and stop communications. If you’d also like your account data removed, let us know in the email and we’ll confirm once it’s done.
Enhanced App: go to Profile Settings > Account Management > Delete Account Permanently, or email app.support@enhanced.com. Deleting your account doesn’t by itself cancel your membership, so cancel it first under Profile Settings > Membership Plan, or ask support to stop future billing when you request deletion.
How is my health information protected?
Your information is handled in line with our Privacy Policy and, where applicable, our Consumer Health Data Policy. Medical records are held by your treating clinicians and their platform.
HELPFUL LINKS
Get in touch
media@enhanced.com
Important: For media inquiries or interview requests only.
action@enhanced.com
IMPORTANT: FOR TELEHEALTH ACCOUNT INQUIRIES ONLY
investors@enhanced.com
IMPORTANT: FOR INVESTOR RELATIONS INQUIRIES OR REQUESTS ONLY
