Program Name: Enhanced Support & Telehealth SMS

1. Program Description. By opting into Enhanced US LLC (“Enhanced”) Support & Telehealth SMS, you agree to receive text messages related to your orders, treatment, and care, including account updates, order confirmations, required questionnaires, shipping notifications, appointment reminders, treatment-related communications, customer support responses, and other operational communications necessary to provide requested products and services. This program is limited to customer support, transactional, and telehealth-related communications and does not include marketing or promotional messages.

2. No Medical Advice. SMS messages are provided for informational and operational purposes only and are not intended to provide medical advice, diagnosis, treatment, or to replace consultation with a licensed healthcare provider.

3. Consent. By providing your mobile number and opting in, you expressly consent to receive recurring automated text messages (including SMS and MMS) from or on behalf of Enhanced regarding your orders, treatment, care, customer support requests, and other operational communications related to the products and services you request. Consent is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP.

4. Message Frequency. Message frequency will vary based on your interaction with our services. Users actively engaging with onboarding or order-related processes may receive messages more frequently (including daily), while ongoing communications may be less frequent (e.g., monthly or periodic updates).

5. Message and Data Rates. Message and data rates may apply to each message sent or received, as provided in your mobile telephone service rate plan. Please contact your wireless carrier for details.

6. Opt-Out Instructions. You may opt out of receiving these SMS messages at any time by replying STOP to any message. After you send the STOP request, you may receive one final message confirming your opt-out. Please note that opting out of SMS communications may affect Enhanced's ability to provide certain support, telehealth, or order-related communications by text message.

7. Help Instructions. For help, reply HELP to any message or contact us at Action@enhanced.org.

8. Supported Carriers. Supported carriers may vary. Enhanced is not responsible for delayed, undelivered, or misdirected messages.

9. Privacy. Your information will be handled in accordance with our Privacy Policy, available here.

10. Eligibility. You must be at least 18 years old or have permission from a parent or legal guardian to participate in this program.

11. Geographic Scope. This SMS program is intended for users located in the United States.

12. Limitation of Liability. To the fullest extent permitted by law, Enhanced shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to this SMS program.

13. Dispute Resolution; Arbitration; No Class Actions. To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to this SMS program or these Terms shall be resolved by binding arbitration administered by JAMS in accordance with its applicable rules. The arbitration will be conducted before a single arbitrator in the State of New York, unless otherwise required by applicable law or agreed by the parties. YOU AND ENHANCED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. Nothing in this section prevents either party from bringing an individual claim in small claims court where permitted by applicable law. This provision is intended to be consistent with, and supplements, the dispute resolution provisions in Enhanced’s Terms of Service.

14. Changes to Terms. Enhanced reserves the right to modify these Terms at any time. Any changes will be effective upon posting to this page.

15. Contact Information. For questions about this program, contact Action@enhanced.org.